Privacy Policy

• Your account: your name, email address and mobile number, and a password (which we store only in scrambled form, so nobody at KwikBin can read it). If you sign in with Google we receive your name and email address from Google, never your Google password.
• Your properties: the address and map location you give us, the access notes you write (gate codes, where the bin is) and any photo you add to help the rider.
• Your plan and payments: which plan you chose, amounts, dates, and whether each payment succeeded. Payments are taken by our payment provider, so we never see or store your card number or mobile money PIN.
• Your pickups: when each pickup was scheduled and collected, which rider did it, any problem such as a blocked bin, and the photo the rider takes as proof of collection.
• Messages we send you: the SMS, email and app notifications we send, and whether they were delivered.
• Device and usage information: if you allow notifications in the app, an identifier for your phone so we can send them; and general information about how the website and app are used and any errors, so we can fix problems and improve the service.

• To set up your account, confirm your phone number and keep you signed in.
• To schedule and carry out your pickups, and to send the rider the details they need to find your bin.
• To bill you, send receipts, remind you when a payment is due and, if payments stay overdue, suspend collection.
• To tell you when your waste has been collected, if a pickup is missed or if something changes.
• To answer your questions and look into problems you report.
• To send occasional announcements and offers, which you can turn off at any time (see “Your choices”).
• To keep the service secure, prevent misuse and understand how it is used so we can improve it.

Your rider sees what they need to complete your pickup, such as the property address, location and access notes. Other than that, we share information only with companies that help us run KwikBin, and only what each one needs for its job:

• Payment processing: Paystack, which handles card and mobile money payments.
• Messaging: mNotify (SMS), Resend (email) and Expo (app notifications).
• Sign-in, maps and address search: Google.
• Hosting, file storage and database services, which keep your information on our behalf.
• Usage analytics and error monitoring, so we can see what is not working.

These companies may process information outside Ghana. We may also disclose information when the law requires it, or to protect the safety of our riders, customers or service.

• Notifications: in your account on the website or in the app you can switch pickup updates, payment reminders and news and offers on or off for the app, email and SMS separately. Every promotional email also has an unsubscribe link.
• Some messages are always sent because the service depends on them: sign-in codes, email verification, password resets, and notices about overdue payments and suspension.
• You can edit your name, email, properties and access notes in your account.

Under Ghana’s Data Protection Act, 2012 (Act 843) you can ask to see the personal information we hold about you, have it corrected, object to how we use it, or have it deleted. Email us at support@kwikbin.gh from the address on your account and we will respond promptly.

We keep your information while your account is open. If you ask us to delete your account we remove or anonymise your personal details, except records we must keep, such as payment records for accounting and legal purposes. If you are not satisfied with how we handle your information you can complain to Ghana’s Data Protection Commission.

Information travels over encrypted connections, passwords are stored scrambled, and access to customer information inside KwikBin is limited by role: for example, support staff can help with an account but cannot issue refunds. No system is perfectly secure, so please use a strong, unique password and tell us straight away if you think someone else has used your account.

KwikBin is for adults who arrange waste collection for a property. It is not meant for anyone under 18.

If we change what we collect or how we use it, we will update this page and the date at the top. For significant changes we will also tell you by email or in the app.

Questions about your privacy? Email support@kwikbin.gh.